Privacy Policy

Aquapro Cleaning Limited (Company No. 15891310), ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and cleaning services.

We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Data Controller Information

Aquapro Cleaning Limited (Company No. 15891310) is the data controller responsible for your personal data.

2. Information We Collect

We collect information that you provide directly to us when you:

• Request a quote or contact us
• Book our cleaning services
• Communicate with us by phone, email, or through our website

2.1 Personal Information

This may include:

• Name and contact details (email, phone number)
• Service address
• Details about your cleaning requirements
• Payment information (processed securely)
• Any correspondence between us

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address (anonymised)
• Browser type and version
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use your information to:

• Provide quotes and respond to enquiries
• Deliver our cleaning services
• Process payments
• Send service confirmations and reminders
• Improve our services and website
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide the cleaning services you have requested
• Legitimate Interests: To respond to enquiries and improve our services
• Legal Obligation: To comply with tax and business regulations
• Consent: Where you have given explicit consent for marketing communications

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Payment processors: To process payments securely
• Professional advisers: Accountants or legal advisers where necessary
• Legal authorities: If required by law

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal requirements (typically 6 years for financial records)
• Resolve disputes and enforce agreements

Enquiry data from customers who do not proceed with a booking is deleted after 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (where applicable)
• Restriction: Request restriction of processing
• Portability: Request your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at bookings@aquapro.co.uk.

8. Cookies

Our website uses essential cookies to ensure it functions properly. We do not use tracking cookies or third-party analytics that identify individual users.

9. Data Security

We implement appropriate security measures to protect your personal data, including:

• Secure HTTPS encryption on our website
• Secure payment processing
• Limited access to personal data
• Regular review of security practices

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

12. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us: