Privacy Policy for AquaPro Cleaning Ltd
1. Introduction
AquaPro Cleaning Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website, book our services, or otherwise interact with us.
2. Information We Collect
a. Personal Information:
- Contact Details: Name, address, email address, phone number.
- Booking Information: Details about the services you have booked, including dates, times, and special requests.
- Payment Information: Payment details necessary to process transactions (note: we do not store full credit/debit card numbers).
b. Technical Information:
- Cookies and Tracking: Information collected through cookies and similar tracking technologies when you visit our website.
- Device Information: Information about the device you use to access our services, such as IP address, browser type, and operating system.
c. Marketing and Communication Preferences:
- Information on your preferences for receiving marketing communications from us.
3. How We Use Your Information
a. To Provide Our Services:
- We use your personal information to manage and fulfill your bookings, process payments, and provide customer support.
b. For Marketing and Communication:
- With your consent, we may use your contact details to send you promotional offers, updates about our services, and newsletters. You can opt-out of these communications at any time.
c. To Improve Our Services:
- We use the technical information we collect to enhance our website's performance, improve our services, and understand customer preferences.
d. Compliance and Legal Obligations:
- We may use your information to comply with legal obligations, respond to legal processes, and protect our rights and interests.
4. How We Share Your Information
a. Service Providers:
- We may share your information with third-party service providers who assist us with booking management, payment processing, marketing, and other business operations. These providers are required to protect your information and use it only for the purposes specified by us.
b. Legal Requirements:
- We may disclose your information if required to do so by law or in response to valid requests by public authorities.
c. Business Transfers:
- In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such transfer and your rights regarding your information.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
a. Access and Correction:
- You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.
b. Deletion:
- You have the right to request the deletion of your personal information under certain conditions.
c. Opt-Out of Marketing:
- You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
d. Data Portability:
- You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
8. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect information about your visit. You can manage your cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you of any significant changes by email.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
About Aquapro Cleaning Ltd
Aquapro Cleaning
Hyacinths, The Avenue, North Fambridge, Essex, CM3 6LZ
01268 225511
bookings@aquapro.co.uk
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